FAQ
Go to website
Back
Articles on:General questions
Questions relative to the services offered by my-secret-santa.org

Categories

  • Event organization
  • Event participation
  • General questions
  • How do I confirm my My Secret Santa account?
    When you create your My Secret Santa account with an email and a password, we send you a confirmation email to check that this address really belongs to you. Just click the red Confirm my email button. You didn't get the email? You never received it, or you lost it? Check your spam folder, then request a new one from My account with Resend verification email. In Outlook, the button can be hidden by the header banner: simply enlargeFew readers
  • How do I change the email address on my My Secret Santa account?
    Your My Secret Santa account is linked to an email address (the one from your Google, Apple, LinkedIn or Facebook account if you sign in that way). To change this email address while keeping the history of your events: Go to My account (icon at the top right). Under Change my account email, enter your new email address (a valid one that you can access!). Open the email sent to your new address, click Confirm my new email, thenFew readers
  • I forgot my password. How do I choose a new one?
    Don't panic, you can choose a new password in just a few clicks: Go to the Sign in page and click Forgot your password? (or go straight to this page). Enter the email address of your My Secret Santa account and click Send me the link. Open the "Choose your new password" email and click the link. Enter your new password (at least 8 characters, with at least one lowercase and one UPPFew readers
  • Where can I find the terms of use and the data policy?
    You'll find all the legal information on these pages: Terms of use Legal notice, personal data and cookies These links are also at the bottom of every page of the site. Your data Participants' email addresses are used only for the needs of the events (invitations, messages, reminders), and for nothing else. You can manage your cookies at anyFew readers
  • What is My Secret Santa?
    My Secret Santa is the simple, fun way to organize a Secret Santa online: free, ready in 2 minutes, with no app to install. Got a group (family, friends, coworkers) ready to play? Create a draw with My Secret Santa: each participant secretly draws the person they'll spoil. On the big day, everyone gets together and each person gives their gift. On top of the draw, My Secret Santa offers: exclusion rules (no drawing your partner, your brothers and sisters, etc.) **anonymous messaginFew readers
  • How do I create my My Secret Santa account?
    You need a My Secret Santa account to organize an event (create, manage and follow your Secret Santa draws). To take part in a draw, you don't need an account: your personal invitation link is all it takes. Go to the Sign in page and choose: one-click sign-in: sign in with Google, Apple, LinkedIn or Facebook. Your account is created automatically, with no password to remember. or an account with an email and a password: click **SiFew readers
  • How do I contact the My Secret Santa team?
    Before writing to us, take a quick look at this FAQ: the answer is often already here! To write to us, use the chat: the bubble at the bottom right of the site, or the Open the chat button on the Contact us page. Include your Secret Santa number to get a faster answer. The chat won't open? It may be blocked by an ad blocker: turn it off on my-secret-santa.org,Few readers
  • How do I stop receiving emails from My Secret Santa?
    My Secret Santa sends 3 types of emails, and each one is managed differently: Newsletters (1 or 2 a year) Click Unsubscribe at the bottom of the newsletter, then Confirm unsubscribe. Or uncheck Allow My Secret Santa to send me information emails in My account > My preferences. Event notifications and reminders (participants) New message, shared wishlist, unread message reminder, wishlist not written yet… Click **Manage emFew readers
  • I don't want to give my email address. What can I do?
    Participants' email addresses are used only for the needs of the events, and for nothing else. Still, if you'd rather not share your address, you can use a masked email service (a relay), which forwards messages to your real inbox without revealing it: Hide My Email from Apple (@privaterelay.appleid.com): just use Apple sign-in, Firefox Relay (relay.firefox.com) or SimpleLogin (simplelogin.io). Avoid public disposable inboxes (like yopmail): anyone who knows or guesses tFew readers
  • What is a Secret Santa?
    Secret Santa is a Christmas tradition that started in English-speaking countries, where members of a group exchange gifts assigned at random. The draw is anonymous: often, the name of the giver is only revealed on the day of the gift exchange. It makes the gift exchange easier to organize and keeps the number of gifts down, which can quickly get out of hand when lots of people take part. Keeping the draw secret also encourages people to join in, even in groups where members don't know eachSome readers
  • Is the service free?
    Is the service free?Some readers
  • How do I delete my My Secret Santa account?
    How do I delete my account?Some readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
© 2026FAQ